Effective Date: June 8, 2026

Introduction

St Jude Visiting Nurses Homehealth Inc ("St Jude HomeCare," "we," "our," or "us") is committed to protecting the privacy and security of the information entrusted to us. This Privacy Policy explains how we collect, use, protect, and disclose information when individuals access or use CareSnap, EVVbot™, and related services. CareSnap provides workforce management, scheduling, communication, and Electronic Visit Verification (EVV) solutions for healthcare organizations and their authorized personnel. By using our services, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Information You Provide

  • Name

  • Email address

  • Mobile phone number

  • Employer or agency affiliation

  • Job title or role

  • Scheduling and availability information

  • Communications sent through our platform

  • Support requests and inquiries

Information Generated Through Service Use

  • Visit verification records

  • Clock-in and clock-out data

  • Scheduling information

  • Assignment information

  • Device and browser information

  • Log files and usage data

  • Location information when required for EVV compliance

Information Provided by Healthcare Agencies

Healthcare agencies using CareSnap may provide information necessary to administer schedules, assignments, workforce operations, and EVV compliance.

How We Use Information

We use information solely to operate, maintain, support, secure, and improve CareSnap and EVVbot™ services. Specifically, we use information to:

  • Provide workforce management and scheduling services.

  • Facilitate Electronic Visit Verification (EVV) functions.

  • Deliver shift assignments and schedule updates.

  • Enable communications among healthcare agencies, caregivers, clients, and authorized representatives.

  • Verify attendance and service delivery.

  • Provide customer support.

  • Improve system performance, reliability, and security.

  • Detect, prevent, and investigate fraud, abuse, or unauthorized activity.

  • Comply with legal, regulatory, contractual, and accreditation requirements.

  • We do not use personal information, mobile phone numbers, or SMS consent data for third-party marketing purposes.

SMS Communications

Users may choose to receive SMS messages from CareSnap or EVVbot™ regarding operational and service-related matters. Examples include:

  • Visit reminders

  • Schedule updates

  • Shift notifications

  • Electronic Visit Verification alerts

  • Account notifications

  • Support-related communications

Message frequency may vary.

Message and data rates may apply.

Users may opt out of SMS communications at any time by replying STOP.

Users may obtain assistance by replying HELP or contacting CareSnap support.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Mobile phone numbers, SMS consent records, and SMS messaging data are not sold, rented, transferred, shared, or disclosed to third parties for marketing or promotional purposes.

Information Sharing and Disclosure

St Jude HomeCare does not sell, rent, trade, or share personal information with third parties for marketing or promotional purposes. We may disclose information only in the following circumstances:

Service Providers

We may use trusted vendors to provide services necessary to operate our platform, including:

  • Cloud hosting

  • Data storage

  • Security services

  • Communications delivery

  • Customer support

  • Technical infrastructure

These providers may access personal information only as necessary to perform services on behalf of CareSnap and are contractually prohibited from using such information for their own marketing, advertising, or promotional activities.

Legal Requirements

We may disclose information when required by law, court order, subpoena, regulatory authority, or other legal process.

Protection of Rights and Safety

  • We may disclose information when necessary to:

  • Protect users

  • Protect patient safety

  • Protect CareSnap systems and services

  • Investigate fraud or security incidents

  • Enforce our agreements and policies

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable privacy protections.

Cookies and Similar Technologies

CareSnap uses cookies and similar technologies to:

  • Maintain user sessions

  • Authenticate users

  • Improve platform functionality

  • Analyze service performance

  • Enhance security

Cookies are not used to sell personal information or mobile phone data to advertisers. St Jude HomeCare does not share mobile phone numbers, SMS consent information, or SMS messaging data with advertising networks or marketing partners.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction. While no system can guarantee absolute security, St Jude HomeCare employs reasonable and industry-standard safeguards appropriate to the nature of the information processed.

Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Fulfill contractual obligations

  • Meet regulatory requirements

  • Resolve disputes

  • Enforce agreements

  • Retention periods may vary depending on applicable laws and operational requirements.

Your Choices

Users may:

  • Update account information.

  • Opt out of SMS messages by replying STOP.

  • Contact CareSnap regarding privacy-related requests.

  • Request correction of inaccurate information where permitted by law.

Children's Privacy

St Jude HomeCare services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date.

Contact Information

If you have questions regarding this Privacy Policy, please contact St Jude HomeCare by clicking the email button below.

Email Us